Privacy Policy

1. Who this policy applies to

This policy is issued by Emerald Wallcoverings LLP, a limited liability partnership registered in India, which operates the Fedora Dealer App (the “App”) and the web portal at partners.fedorawallpapers.com. In this policy, “Fedora”, “we” and “us” mean Emerald Wallcoverings LLP.

The App is a business-to-business ordering platform used by authorised Fedora dealers, distributors, sales representatives, and internal employees of Emerald Wallcoverings LLP. Access is invitation-only — there is no public sign-up. This policy describes what we collect from those authorised users when they use the mobile app or the associated web portal.

2. Information we collect

Account information you provide

• Full name, business name, role (dealer, distributor, etc.).
• Phone number and/or email address used for sign-in.
• Password (stored as a one-way hash; we never see the plaintext).
• For internal users: a multi-factor authentication (TOTP) factor.

Business information we hold about your firm

Your dealership or firm’s name, postal address, city, state and PIN code, and its business telephone number and email address. These are synchronised from our accounting system and are the same details we use to invoice you.

Information generated by your use of the App

• Orders you place, items you save to selections, items you view.
• Block and inquiry requests, and their resolution status.
• Returns you raise and the workflow events around them.
• Notifications sent to you, and read receipts.

Technical information collected automatically

• Push-notification device token (issued by Apple Push Notification service or Firebase Cloud Messaging) so we can deliver order updates to your device.
• Crash and error diagnostics: app version, device model, operating system version, device identifier, IP address, the stack trace of the error, and a short replay of the screens immediately preceding it. These are sent to our error-tracking provider when an error occurs.
• A small sample of performance measurements, such as screen and page loading times, so that we can find and fix slow parts of the App.
• Standard server logs (request time, IP address, route accessed) generated by our backend.

What we do not collect

• We do not run advertising trackers.
• We do not access your contacts, photographs, microphone, or location.
• We do not sell or rent personal data to anyone, ever.

3. How we use the information

• To authenticate you and keep your session secure.
• To process orders, returns, approvals, and related commercial workflows.
• To send you transactional notifications (order status, approvals, schemes).
• To diagnose and fix errors, crashes and performance problems in the App.
• To meet our legal, tax, and accounting obligations.

We process this information in order to perform our commercial arrangement with your dealership, to comply with obligations imposed on us by law, and — where you have provided information voluntarily for a specified purpose — on the basis of your consent.

4. Who we share information with

The App relies on the following sub-processors. They process data only on our instructions and only to provide the App:

• Supabase — database, authentication, and file storage.
• Google Firebase Cloud Messaging — Android push notifications.
• Apple Push Notification service (APNs) — iOS push notifications.
• Sentry — crash, error and performance diagnostics.
• Zoho Inventory / Zoho Books — order and inventory of record (synced from the App).
• Google Cloud / Firebase Hosting — hosting of the web portal.

Transfers outside India. Some of these providers process data on servers located outside India; in particular, our error-tracking provider processes diagnostic data in the European Union. Where information is transferred outside India, we do so in accordance with applicable Indian law and only for the purposes described in this policy.

We may also disclose information where required by law, to enforce our terms, or to protect the safety of our users.

5. Deleting your account

You can delete your Fedora app account at any time, from inside the app. Open the menu, go to Settings, and choose Delete my account. You will be asked to type the word DELETE to confirm, so it cannot be triggered by a mis-tap. Deletion takes effect immediately; there is no waiting period and no need to contact us first.

Deleting your account means:

• You will be signed out straight away and will not be able to sign in again.
• You will no longer be able to place orders through the app.
• Your name and role on this account are removed.

Fedora keeps:

• Your order history and the invoices raised against them.
• Your returns.
• Your dealership, and any colleagues who sign in to it.

This information is retained for accounting and statutory record-keeping purposes. It is not deleted. Because your orders and returns must remain intact, an internal record of the account continues to exist and stays linked to them, with your name and role removed from it.

Deleting your account does not cancel orders you have already placed, and it does not close your dealership — it means you can no longer place orders through the app.

If you no longer have the app installed, you can request deletion without signing in at partners.fedorawallpapers.com/delete-account, or by writing to sales.admin@fedorawallpapers.com.

6. How long we keep information

• We retain your account and order history for as long as your dealer or distributor relationship with Fedora is active.
• Records of orders, invoices and returns are retained for as long as required under Indian tax and company law — currently up to eight years from the end of the relevant financial year, or longer where an assessment, appeal or other proceeding relating to those records is pending — after which they are deleted or anonymised. This reflects our obligations under the Limited Liability Partnership Act 2008, the Goods and Services Tax legislation and the Income Tax legislation. These records are retained whether or not you delete your app account.
• Crash, error and performance diagnostics are retained for 90 days.

7. Security

Data in transit is protected with TLS. Database access is restricted by Postgres row-level security so that each user can only read records they are authorised to see. Internal staff accounts (admin, manager, order processing) require time-based one-time-password (TOTP) multi-factor authentication. We use industry-standard secret management for all credentials and rotate keys when staff leave.

If a personal data breach occurs, we will inform the affected users and the relevant authority as required by law.

8. Your rights

You may, at any time:

• Request a copy of the personal data we hold about you, and information about how it is processed.
• Ask us to correct anything that is inaccurate, or to complete anything that is incomplete.
• Delete your app account yourself, from Settings in the app. If you no longer have the app installed, request deletion at partners.fedorawallpapers.com/delete-account. Section 5 sets out what is removed and what is kept.
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
• Raise a grievance about how we have handled your information, using the process in section 9. If you are not satisfied with our response, you may approach the Data Protection Board of India.
• Disable push notifications from your device’s settings at any time.

9. Grievance Officer

If you have a question or complaint about how we handle your information, please contact our Grievance Officer. We will acknowledge your grievance and respond to it within the period required by law.

Rachit Nandwani
Grievance Officer, Emerald Wallcoverings LLP
Plot No. 7, Part 1, Sector 25, HUDA, Panipat, Haryana 132103, India
sales.admin@fedorawallpapers.com

10. Children

The App is a business-to-business tool for authorised wallpaper dealers and Fedora staff. It is not intended for, marketed to, or knowingly used by anyone under the age of 18.

11. Changes to this policy

If we make material changes we will notify you in the App and update the effective date at the top of this page. Continued use of the App after the change takes effect means you accept the revised policy.

12. Contact

Emerald Wallcoverings LLP (trading as Fedora)
Plot No. 7, Part 1, Sector 25, HUDA, Panipat, Haryana 132103, India
General privacy enquiries: info@fedorawallpapers.com
Account deletion requests: sales.admin@fedorawallpapers.com
Grievance Officer: Rachit Nandwani, sales.admin@fedorawallpapers.com